General terms of business

General terms of business

General terms of business for Danish Energy Export (DEE)


  1. Scope and validity

The following general terms of business shall apply, unless otherwise agreed in writing.

  1. Services

Danish Energy Export shall provide the following services:

A: export promotion campaigns such as exhibitions, delegation visits, seminars, meetings and other events as agreed in detail.

B: members’ meetings and seminars, etc. held in Denmark.

The service shall be provided as agreed in detail in relation to scope, content and price. Danish Energy Export shall be entitled to appoint subcontractors to carry out the service to the extent it deems this to be necessary.

  1. Fees and terms of payment

All prices are in Danish kroner (DKK) and are exclusive of Danish VAT. The terms of payment are 14 days net from the date of invoice. After the due date, late payment interest is charged at a rate of 1.5% per month commenced.

For agreements entered into concerning export promotion campaigns, exhibitions, etc., Danish Energy Export is entitled to invoice for 50% of the price of the event upon confirmation of registration and the remaining 50% after the exhibitor meeting or no later than three (3) months before the event.

Danish Energy Export reserves the right to cancel all types of events in case of an insufficient number of participants.

  1. Cancellations

A: If a customer cancels their participation in export promotion campaigns, exhibitions, delegation visits, seminars, meetings etc., the customer is liable to pay a penalty as follows:

– cancellation more than six (6) months before the event: 50% of the event price.

– cancellation between six (6) and three (3) months before the event: 75% of the event price.

– cancellation less than three (3) months before the event: 100% of the event price.

B: If attendance at members’ meetings and seminars held in Denmark is cancelled, a proportion of the event price must be paid as follows:

– cancellation more than 14 days before an event incurs no charge.

– cancellation between fourteen (14) and seven (7) days before an event incurs a charge of 50% of the event price.

– cancellation less than seven (7) days before an event incurs the full event price.

For events free-of-charge, a “no show” charge of DKK 500 will be incurred for failure to attend.

Postponement of an event to a later date does not give rise to a corresponding postponement of the invoice dates. The originally planned date of the event will thus form the basis of invoicing in the event of a postponement.

Postponement of an event does not give the customer the right to cancel an order.

If an export promotion is cancelled by a third party, the customer will be charged with a coordination fee plus an amount to cover any claims from the third party

  1. Amendments to and participation terms for export promotion campaigns

With particular regard to export promotion campaigns, Danish Energy Export reserves the right, if required by circumstances, to make amendments to the programme, including changing a physical event to a virtual event and vice versa.

It is the responsibility of the participant to take out the necessary insurance to cover their own products before, during and after the event, as well as during transportation.

Participation in events arranged by Danish Energy Export takes place at the customer’s own risk.

If the customer has entered into an agreement to participate with the expectation of funding, Danish Energy Export cannot be held responsible for whether or not the funding is granted neither whether the customer is eligible for grant. The customer may not deviate from the terms of the agreement if expected funding is not assigned. Please note that funding may only be granted to companies with a Danish CVR number (VAT number).

  1. Allocation of stands

There are a great many aspects that have to be considered when it comes to allocating space at Pavilion of Denmark. We at Danish Energy Export strive – via dialogue – to fulfil as many wishes as possible from the participating companies.

We take the following factors into account when allocating stand space:

  • Time of booking
  • Stand size
  • Stand type
  • Wishes with regard to placement (multiple requests welcome)
  • Special requests concerning stand layout

Danish Energy Export reserves the rights to adjust your stand booking by +/- 1,50 sqm and invoice you the actual sqm accordingly. Without any prior consultation.

For additional information, contact the person responsible for the event/initiative you are interested in.

Want to cancel your stand?
Circumstances can change, meaning it may be necessary to reprioritise resources. As a result, you may find yourself having to cancel an exhibition stand. Should you find yourself in this unfortunate situation, please contact us as soon as possible so we can help you as best we can.

Cancellations are subject to paragraph 4 as presented above.

Danish Energy Export will, however, do its best to minimise your costs in the event of a cancellation. For example, if we manage to sell your stand to a new exhibitor at partial or full price, your liability will be reduced accordingly, such that you will only be asked to pay whatever sum we cannot cover through re-selling the stand – cf. our terms and conditions

In the event of our re-selling the stand, we reserve the right to charge a fee of DKK 11,000 to cover administration costs.

  1. Liability

Compensation claims brought against Danish Energy Export may never exceed the agreed fees excluding VAT by virtue of the actual agreement entered into between Danish Energy Export and the customer.

Danish Energy Export shall not provide compensation for any indirect losses, operating losses, etc. No compensation shall be provided for printing errors, incorrect translations, etc.

Danish Energy Export cannot be held liable for delays or deficiencies caused by incidents beyond the control of the affected parties, including, but not limited to: Force majeure cases such as natural disasters, industrial disputes, fire, war, mobilization or unforeseen military mobilization, general shortage of materials, import and export bans, shortage of transportation, civil unrest or delays/faults in deliveries by subcontractors.

To the extent that Danish Energy Export and the customer use electronic communication (e-mail, text messages, websites, etc.), Danish Energy Export assumes no responsibility and cannot be held liable for the security of this communication.

  1. Disputes

Any dispute arising between the parties based on the understanding of this agreement and/or these terms of business which cannot be resolved amicably shall be settled according to Danish law by arbitration, unless the aggrieved party chooses to take the matter to the ordinary courts in Denmark. The legal venue in which case shall be Danish Energy Export’s home court. An arbitration case must be conducted pursuant to “the Rules of Arbitration Procedure of the Danish Institute of Arbitration”.